Reference

What You Agree To When You Use exbaji

These terms set out the rules that govern your account — how it is opened, how your wallet transactions via bKash, Nagad, and Rocket are handled, and what happens when something needs to be resolved.

Account eligibility rulesbKash, Nagad, Rocket wallet conditionsWithdrawal and verification stepsAccount suspension termsJurisdiction-dependent access
exbaji What You Agree To When You Use exbaji
REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account conditions, our support team is here to help. You can reach us through live chat from within your account dashboard, by email, or through our Telegram channel. When you get in touch about a terms-related matter, having your account ID and the relevant transaction reference ready will speed up the process.

Live Chat Start a chat directly from your account dashboard. Share your account ID and the specific clause or transaction you are asking about for a quicker response.
Email Support Send your terms or account query to our support email address. Include your registered mobile number and a brief description of the issue so we can locate your account fast.
Telegram Channel Our Telegram support handle is listed inside your account settings. Use it to ask about wallet conditions, bKash or Nagad transaction disputes, and account status questions.
HOW WE HANDLE THIS

How exbaji Manages Account Obligations

We take the commitments in these terms seriously on our side too. Here is how we keep account management consistent, from wallet handling to how you can raise a formal concern about your account.

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account. You can view a full history in the wallet section and request a statement at any time through support.

Account Security Practices

We use OTP verification on login and on withdrawal requests. If we detect access from an unrecognised device, we will send a confirmation request to your registered number before proceeding.

Data Handling and Retention

Account data — including identity documents and transaction records — is retained for the period required by our operating obligations. You may request a summary of what we hold by contacting support.

Raising a Formal Concern

If you believe these terms have not been applied correctly to your account, contact our support team in writing via email. We will acknowledge your concern and respond within the timeframe stated in our complaints process.

What You Are Likely Asking About These Terms

These are the questions we hear most often about account conditions, wallet rules, and eligibility. If your question is not covered here, reach out to support through live chat or Telegram.

Yes. These terms cover your full account activity — deposits via bKash, Nagad, or Rocket, withdrawal requests, and how you use the platform's features, all under the same conditions.

Access depends on your local law and the eligible regions covered by these terms. If you are outside Bangladesh, check whether your jurisdiction permits access before using the account.

We will notify you via the account message centre or by email before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact our support team by email with your account ID and a written request. We will confirm what records are held and provide a summary within the period stated in our data-handling process.

Withdrawals require identity verification and confirmation that the wallet number matches your registered account details. We may request a document scan if the account has not been verified previously.

Contact support through live chat or email and request account closure in writing. Any pending balance will be processed to your verified bKash, Nagad, or Rocket wallet before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.